“Let me thank you for your many years of outstanding service. Steve and I really valued your support the past 5 years or so. I think my traveling days could be over, so I didn’t want to miss the chance to say thanks.”

“I am writing to commend Terrie Chiong for her diligence and professionalism in assisting me with my recent booking. She was cheerful, prompt, and even volunteered to monitor changing vehicle rental rates to see if she could get a better price than originally quoted. She ultimately identified a car rental …