Sometimes when I go to purchase a ticket I have placed on hold in Deem the button to purchase it is grayed out. Why does this happen?

This occurs in instances where the fare changed between the time you placed it on hold and the time you tried to purchase it. The Deem system does not permit a user to complete a purchase if this is the case. Sometimes the difference is a matter of pennies, but other times it could be hundreds of dollars. Part of the reason for this functionality is to give an agent the opportunity to see if the “24 hour rule” applies. The 24-hour rule says that an airline must honor a quoted fare for exactly 24 hours provided certain conditions are met. For example, it has to be at least 7 days before departure, all fare rules must still be met (i.e. if it required a 14 day advance purchase it is still at least 14 days before departure), and there have been no changes to the reservation. So, if this happens to you, you have two options:

1. Cancel the first reservation online and start fresh with a new reservation, which will be at the new price.
2. Call Travel-On (or the after-hours service if it’s evening) for assistance at which point the agent will do one of two things depending on the situation:
   a) Call the airline to invoke the 24-hour rule if applicable, or
   b) Issue a new ticket at the new price.