“With respect to your inquiry about service quality, I could not have been happier. In particular, I very much appreciate the extra effort you went to in setting up my reservations even though I’d called at the end of the business day. The final decision to make the trip didn’t …

“Trip and reservation process were outstanding and very smoothly handled. Thanks,”

“I sincerely appreciate your attentiveness and being so accommodating. I look forward to working with you again!”