“I know it’s your job and you deal with a lot of people each day, but I’m pretty sure you make everyone feel special and unique.”

“During a very difficult time when I found out that my brother had suddenly died and I was in Washington on duty travel, Ricardo proved himself to be extremely sensitive and efficient in changing my ticket. I really did not need any more stress and Ricardo “was there” for me.”

“We’ve changed direction a few times with this trip and you’ve just patiently rolled with it. Writing a nice review is the least I can do.”