“The biggest praise, however, was the way you so efficiently booked these reservations when I got a last minute request to travel the next day. I think I called you at around 5:15pm on Thursday and I had my completed reservation with plane tickets issued by 6:30pm. Again, thank you …

“We are grateful for your persistence and flexibility helping ensure smooth travel for our company’s valued counterparts.”

“Thank you for going online for my boarding passes while I was stuck in the beltway traffic. Thank you for taking care of me!”