“The exceptional customer service I received this morning from your associate, Patricia Okon, compels me to follow up with my appreciation. Patricia worked through a complicated ticketing problem, which I myself had inadvertently caused several weeks ago by filling in the travel info form with my husband’s last name rather …

“My travel plans were perfect and all the detailed info you provided for me (and updates with some slight changes in the flight) made it very easy for me to travel. I’d recommend just keep on doing what you are doing.”

“Thanks for the super-fast, professional and courteous service!”