Kudos from a Leisure Client
“It was so wonderful to hear from you this morning regarding the refund of our airfare for our cancelled trip to Australia/New Zealand. It means the world to us to have this money back since my medical issues continue to affect our funds and travel plans for at least the near future.
If you could please pass this on to your cohort at United thanking her for her diligence in getting this refund for us. Both of you went above and beyond providing extreme customer service in convincing the airline to refund the airfare costs. These funds will greatly help us pay our mounting medical expenses.
Carla, you made this entire experience pleasant. Although it was disappointing to have to miss out on such a once in a lifetime trip, I am grateful to have had you in our corner. I will remember you and definitely recommend you to our friends for their travel plans. Hopefully, one day soon, you’ll be planning another adventure for us.”