“You were wonderful this past weekend in assisting me with rebooking canceled flights. This level of service is much appreciated.”
“I know you have been in touch with my team members today whose flights have been canceled. Thank you so much for the weekend work.”
“I want you to know that I was so impressed and in awe of this team and how hard all of you work to support us. So much gratitude and appreciation.”
“I want to thank you again for doing an amazing job of getting our flight moved back one day without paying any fees or penalties at all! I am especially pleased that you were able to do something that seemed impossible.”
“THANKS for all your help. It was quite stressful, but having a second ticket was very helpful and got me home on Monday.”
“The agent was extremely helpful in setting us up with a back-up flight, checking to make sure there wouldn’t be any problems. She offered to check her email over the weekend to see if we wanted to cancel one or the other. She was doing a great job AND with a great attitude.”
“She went out of her way to make travel during Snowzilla manageable, and that is a giant accomplishment.”
We wish to thank our agents and staff who voluntarily worked through the weekend to ensure our travelers were safe. Amidst more than 10,000 flight cancellations and 2+ hour airline hold times, our agents proactively contacted travelers to reaccommodate them ahead of the storm, worked with airline reps to have additional cities added to the waiver lists, found hotels for people without power at home, and followed up to be sure travelers made it to their destinations safely. Below are just a few samples of the comments received from appreciative clients.